terms

and conditions 

  1. How to Order
    1.2. The Contract Between the Customer and Cépage Wine Importers Limited
    1.3. Prices and Descriptions 
    1.4. Payment
    1.5. Availability of Stock and Substitutes
    1.6. Delivery
    1.7. Receipt of Goods
    1.8. Ownership
    1.9. Our Guarantee of Quality
    1.10. Tastings and Events
    1.11 Responsible Drinking

 

1.1. How to Order


A customer of Cépage Wine Importers Limited may place an order using one of the following:

1.1.1. Our website: www.cepage.uk

1.1.2. The online enquiry form

1.1.4. Email www.info@cepage.uk :  OR 

1.1.5 Social media: @cepage_ 

 

1.2. The Contract Between the Customer and Cépage Wine Importers Limited
The order is an offer to buy from Cépage Wine Importers Limited. A contract is not formed until we accept payment for your order which is when we dispatch your order from Nantwich, Cheshire. Cépage Wine Importers Limited reserves the right to amend orders already taken and acknowledged in the event of stock being unavailable, and to ensure the fair distribution of wines in limited supply. 


 

1.3. Prices and Description
Prices payable are set out on the website. Unless stated otherwise, all prices shown include UK duty and VAT. for delivery to a UK address please see below, Section 1.6: Delivery Terms. Prices are valid for the period they are advertised. Cépage Wine Importers Limited does reserve the right to alter prices without notice in the event of major currency fluctuations, changes in the rate of duty, VAT or other taxes, or other market conditions and fluctuations.

If we have under-priced a wine or service in error, we will not be liable to provide it to you at the published price provided we notify you before we dispatch the item or the case Cépage Wine Importers Limited is not dispatching an item, within two working days of our acceptance of your order. In this case we may cancel your order provided we refund any payments you have made. 

The descriptions of the wine on the website (www.cepage.uk) are subjective and our own opinion. As such, they do not reflect your taste. 

 

1.4. Payment
Cépage Wine Importers Limited accepts payment using one of the following:

1.4.1. Debit and Credit Cards: Cards issued by MasterCard and Visa, PayPal and Apple Pay. Payment will be taken at the point of order.

1.4.2. Cash: Cash will be accepted at live Cépage Wine Importers Limited events in person
 

1.5. Availability of Stock and Substitutes

1.5.1. All wines, merchandise and services are subject to availability. This will be indicated to customers at the time of ordering on the website, by phone, or by email. In the unlikely event that we cannot provide stock of an entire package, there will be communication from Cépage Wine Importers Limited to the customer. In this event, Cépage Wine Importers Limited will either issue a refund of the package, or will source stock and provide the service, delivered within 28 days of the order.

 

1.6. Delivery
Delivery will be made to a single UK address:

1.6.1. Charged Delivery Services

1.6.3.1. Non-Date-Specific Carrier Delivery: All orders will incur a delivery charge of £8. This incorporates both the package cost, as well as the shipping cost. 

1.6.4 Next Day Delivery: Cépage Wine Importers Limited does not offer a next day delivery service.  A tracking number will be provided for all deliveries. 

1.6.5. Christmas Deliveries: Different delivery terms apply at Christmas. Delivery options are significantly limited in the weeks leading up to Christmas. Details of options available will be provided at the time of placing your order. Cépage accepts no responsibility during the Christmas period if the delivery is unfulfilled in accordance with sections 1.6.2.1, 1.6.3.1, 1.6.4 or 1.6.5. 

1.6.6. Breakage During Transit 

1.6.6.1. Please check your package on arrival and report any damage immediately by calling Cépage Wine Importers Limited on 07528840064 or 07555363481. Alternatively email,  or leave a message on via our online submission form. Photographic evidence of breakages during transit is required in order to receive any refund from the courier. 

1.6.6.2. Our packaging is both durable and offers superb protection for the contents of the packages. In the unlikely event of a breakage during transit, Cépage Wine Importers Limited does not accept responsibility for goods broken. We cannot offer refunds or exchanges for any goods damaged in transit directly. Instead, we will make-claim with the courier.

1.6.7. Claims for non-delivery, breakage or leakage are only accepted within 28 days of expected delivery.
 

1.7. Receipt of Goods
If you, or a recipient, will not be at the delivery address at the time of delivery and wish us to leave your order in a safe place or with a neighbour, please advise us at the time of order. In this situation, the delivery driver will put a card through your door to confirm that the order has been left. Assuming that your instructions were followed, we cannot accept responsibility for any subsequent loss or damage to the order. Please be aware that some multi-case orders may get separated if delivered by carrier. If you do not receive the balance of your order within three working days of the first delivery, please contact us.

 

1.8 Ownership
All wines and spirits, or other goods ordered, remain the property of Cépage Wine Importers Limited until payment is received in full.

 

1.9. Quality Guarantee

1.9.1. Faulty Wine: 

Cépage Wine Importers Limited will specify before purchase whether that wine will be subject to a refund in the case of a wine being corked, oxidised or otherwise out of condition. Our fine wine is purchased with excellent provenance and have been carefully sourced.  However, old wine is delicate and every bottle will be different. Where nothing is stated regarding corked, oxidised or otherwise out of condition bottles, we will arrange to refund you for the full price of the specified faulty bottle(s) or replace the faulty bottle(s) where appropriate. We reserve the right to collect faulty bottles for inspection so please retain them in the first instance and expect to pay the courier fee to return.
 

1.10. Tasting and Events

Cépage Wine Importers Limited offers a number of tasting services and events. If insufficient tickets are sold, or through unavoidable exceptional circumstances, we reserve the right to cancel any advertised event or tasting. In this unlikely event, we will contact you once the decision has been reached between shareholders. A full and immediate refund will be arranged. 

If a customer wishes to cancel tickets purchased for a tasting or event, refunds will only be given if we are notified at least 14 days before the event. Refunds will only be given after this time if we are able to re-sell your tickets.

Any event or tasting hosted by Cépage Wine Importers Limited must be over 18 years of age. Photographic identification will be required upon entry for all those appearing under the age of 18 years. 
 

1.11. Responsible Drinking 

The packages are designed to be a sharing and social experience. As a result, Cépage Wine Importers Limited recommends strictly adhering to government regulation and advice regarding drinking responsibly. UK Government guidelines recommend not to consume more than 14 units of alcohol per week on a regular basis. One bottle of wine is the equivalent to 10 units. 

Cépage Limited’s Policies Relating to Data Protection and Security.

4.1. Age Verification

4.2. Privacy Notice

4.3. Security of Payment Card Information

4.4. Cookies
 

4.1. Age Verification

Please note that event bookings are only available, and sales of alcohol can only be made, to those over 18 years of age. Legislation governing the sale of alcohol requires us to positively verify that customers are over 18 years of age before we can process their order.
 

4.2. Privacy Notice

Cépage Wine Importers Limited is committed to delivering the best experience for our customers. As such, we take our responsibilities in looking after your personal information seriously. This Privacy Notice explains how we will use your personal information. For the purposes of data protection legislation, we are a data controller and sometimes use third parties to process your data on our behalf.
 

4.3. Security of Payment Card Information

4.3.1. We do not accept payment details sent by email.

4.3.2. We work to protect the security of your information during transmission by using software which encrypts information you input.

4.3.3. We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.

 

4.4. Cookie Policy

By using Cépage Limited’s website, you agree to cookies being used in accordance with the policy outlined below. If you do not agree to this, you must alter your browser settings to turn off cookies or block those types which are unacceptable to you or cease using the website.

Cépage Wine Importers Limited uses cookies to enable easy navigation and shopping on the website. We take the privacy of all who use our website very seriously and ensure that our use of cookies complies with current EU legislation. The following guide outlines what cookies are, the types of cookies used on our website and how they work.

You may alter your browser settings to turn off cookies or block those types which are unacceptable to you, but this will cause difficulties when accessing and using some areas of the site. Instructions on how to do this can also be found below.

4.4.1. What are 'Cookies'?

Most major websites use cookies.

A cookie is a very small data file placed on your hard drive by a web page server. It is essentially your access card, and cannot be executed as code or deliver viruses. It is uniquely yours and can only be read by the server that gave it to you.

Cookies cannot be used by themselves to identify you.

The purpose of a basic cookie is to tell the server that you returned to that web page or have items in your basket. Without cookies, websites and their servers have no memory. A cookie, like a key, enables swift passage from one place to the next.

Without a cookie every time you open a new web page the server where that page is stored will treat you like a completely new visitor.

More recently, cookies have also been used to collect information about the user which allows a profile of their preferences and interests to be created so that they can be served with interest-based rather than generic information about available goods and services.

4.4.2. How do Cookies help Cépage Limited?

Cookies allow our website to function effectively. Cookies also help us to arrange content to match your preferred interests more quickly. We can learn what information is important to our visitors, and what isn't.

4.4.3. How does Cépage Wine Importers Limited use cookies?

The Wine Society does not accept advertising from third parties and therefore, as a rule, does not serve third-party cookies. Exceptions to this include performance/analytical cookies (see below), used anonymously to improve the way our website works, the provision of personalised recommendations, and occasions when we may team up with suppliers to offer special discounts on goods or services.

The Society uses technology to track the patterns of behaviour of visitors to our site.

4.4.4. What type of cookies does Cépage Wine Importers Limited use?

We use the following three types of cookies:

4.4.4.1. Strictly Necessary Cookies

These cookies are required for the operation of our website, enabling you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies, services like shopping baskets or e-billing cannot be provided. Under this heading, we currently use the following cookies:

Authentication Cookie and Anonymous Cookie

These cookies remember that you are logged in to your account – without them, the website would repeatedly request your login details with each new page you visit during your time on our website. They are removed once your session has ended.

Session Cookie

These cookies are used to remember who you are as you use our site: without them, the website would be unable to tell the difference between you and another Wine Society member and facilities such as your basket and the checkout process would therefore not be able to function. They too are removed once your session has ended.

4.4.4.2. Functionality & Targeting/Tracking Cookies

These cookies are used to recognise you when you return to our website and to provide enhanced features. This allows us to personalise our content for you. Under this heading, we currently use the following cookies:

Unique User Cookie

This cookie is used to:

store your share number in order to identify that you have visited the website before. Without this cookie, we would be unable to tell whether you are a member or not, record your visit to the website, the pages you have visited and the links you have followed. We use this information to make our website, the content displayed on it and direct marketing communications we may send to you or contact you about more relevant to your interests.

This cookie expires after 13 months.

Peerius Cookies

These third-party cookies are used to provide you with personalised recommendations based on your purchase and browsing history. They expire within 4 hours of your visit.

4.4.4.3. Performance/analytical cookies

These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information which identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works. Under this heading, we currently use the following cookies:
 

Google Analytics Cookies

These are third-party cookies to enable Google Analytics to monitor website traffic. All information is recorded anonymously. Using Google Analytics allows The Society to better understand how members use our site and monitor website traffic.

4.4.4.4. Authentication Cookie

In order for us to ensure that your data remains secure it is necessary for us to verify that your session is authentic (i.e. it has not been compromised by a malicious user). We do this by storing an otherwise meaningless unique ID in a cookie for the duration of your visit. No personal information can be gained from this cookie.

4.4.5. How do you turn cookies off?

All modern browsers allow you to modify your cookie settings so that all cookies, or those types which are not acceptable to you, are blocked. However, please note that this may affect the successful functioning of the site, particularly if you block all cookies, including essential cookies. For example, In Internet Explorer, go to the Tools Menu, then go to Internet Options, then go to Privacy. Here you can change the rules your browser uses to accept cookies. You can find out more in the public sources mentioned below.

4.4.6. Learn more about cookies

Microsoft's cookie guide

All about cookies

4.4.7. Changes to our cookie policy

Any changes we may make to our cookie policy in the future will be posted on the website and, where appropriate, notified to you by email. Please check back frequently to see any updates and changes to our cookie policy.

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